Empower your staff with the basics on providing exceptional service to your customers

By the end of this workshop participants will have learned:

• How to identify and address the needs of your customers.
  How to provide customer service over the phone.
  How to deal with difficult customers.
  Ten Things that Impress Customers Every Time
  Employees that successfully complete the course will be issued a continuing education certificate

By the end of this workshop business owners will get

• Peace of mind that your staff understands your expectations for Customer Service
• Increased customer retention
• Increased revenue though improved Customer Service
• **Lifetime access for an unlimited number of employees