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Developing processes in your business that guarantee Customer Satisfaction and increase revenue

Transform Your Restaurant Business 
and Positively Represent Your Country

Small businesses account for a higher percentage of jobs than any other sector of the economy and thriving businesses are the fabric of every community. In order for small businesses to succeed over the long term customers have to be continually served by superior products and services. The attitudes of employees and the entire exchange will determine customer satisfaction, which will affect the bottom line of your gross sales.
 
Who should participate?

•Small business owners
 
What you will learn

•How a customer satisfaction focus impacts your bottom line
•How to turn customers into long-term, loyal supporters of your business 
•Identify weaknesses
•How your employee's attitudes impact your business bottom line 
 
How will you benefit?

•Increase revenue/profit
•Turn customers into long-term supporters
•Increase percentage of highly satisfied customers
•Increase customer satisfaction index of your business

Click the button below to start.

Start

Question 1 of 37

Contact Information

Name

Business Name

Address

City/Town

State

ZIP/Postal Code

Email Address

Phone Number

Question 2 of 37

Please enter your Social Media pages below

Facebook Page: 

Instagram Page:

LinkedIn Page:

SnapChat Page:

Twitter:

Other:

 

Question 3 of 37

Why did you open your business?

Question 4 of 37

What opportunities and/or challenges are you currently facing in your business?

Question 5 of 37

What would you like to change about your business?

Question 6 of 37

How quickly, or not, would you like to change your business and WHY?

Question 7 of 37

How would you categorize your gross business revenue? Please choose one.

A

Above $5 million annually

B

Between $1 million annually and $5 million annually

C

Between $500, 000 and $1 million annually

D

Between $100, 000 and $500, 000 annually

E

Under 100,000 annually

Question 8 of 37

Projected Gross business revenue(next 12 months)**

Question 9 of 37

How do you define success for your business?

Question 10 of 37

What is your exit strategy?

Question 11 of 37

Prior to the start-up of your business, which of the following did you consider would have an impact on your ability to satisfy customers? Please check all that apply.

(Select all that apply)
A

Location

B

Layout

C

Decor and Theme

D

Employee Appearance

E

Brand Consistency

F

None

Question 12 of 37

Which of the things below have you either implemented a system for, provided training for, or you continuously monitor? Please check all that apply.

(Select all that apply)
A

Customer Engagement

B

Initial Greeting

C

Website

D

Acceptable wait times

E

Appearance of Employees During Long Wait Times

F

Available Activities While Waiting

G

Phone Calls & Long Lines

H

Schedule

Question 13 of 37

What is some common feedback you’ve received about your restaurant?

Negative: -------------------

Positive: ____________

Question 14 of 37

What is a resource (a book, a training program, a consultant, etc.) that you have used in your business to ensure customer satisfaction, repeat customers, and increased revenues?

Question 15 of 37

Have you been able to identify the underlying reasons for issues that occur often? Please check one.

A

Yes

B

No

C

Not applicable. Only new issues tend to occur. No repeat issues

Question 16 of 37

How would you rate management/staff’s ability to accept changes or the implementation of systems that solve a problem?

On a scale of 1 to 5, with 1 being (very resistant, not receptive) and 5 being(no resistance, very receptive).

A

1(very resistant, not receptive)

B

2

C

3

D

4

E

5(no resistance, very receptive)

Question 17 of 37

Having been in business for ______ years, I can name the community programs below that my business has either initiated or participated in. They have further deepened our relationship with the community and exposed them to our brand and business.

Years in business_____________

Name the community programs____________

Question 18 of 37

Which statement would you say is the MOST true for your business? Please check one.

A

It is impossible to guarantee that all customers are satisfied

B

It is possible sometimes for customers to be satisfied

C

Most of the time customers are satisfied, but I would never guarantee it.

D

It is possible to guarantee that all customers are satisfied

Question 19 of 37

Are you aware of any transferable skills that employees develop through the training programs that you have in place(i.e. life skills that employees can use even after they are in another job)Are you aware of any transferable skills that employees develop through the training programs that you have in place(i.e. life skills that employees can use even after they are in another job)

Question 20 of 37

Have you ever had an anonymous audit done of your business or had a secret shopping event conducted?

A

Yes

B

No

Question 21 of 37

Do you have a formal training plan in place for new employees?

A

Yes

B

No

Question 22 of 37

How many hours are employees allotted off line to develop an intimate knowledge of the products/services being offered?

Question 23 of 37

Describe the customer loyalty program that you currently have in place.

Question 24 of 37

Please provide the number of REVIEWS that you currently have on the platforms listed below.

Facebook: 

Google Review

Yelp

Grub Hub

Seamless

 

Restaurant.com

Question 25 of 37

Please provide the Customer Feedback Rating  that you currently have on the platforms listed below.

Facebook: 

Google Review

Yelp

Grub Hub

Seamless

Restaurant.com

Question 26 of 37

List the levels of education completed. Please check all that apply

(Select all that apply)
A

Primary School in the Caribbean

B

Secondary/High School in Caribbean

C

Trade School in Caribbean

D

College/University in Caribbean

E

Profession Cooking School(Caribbean)

F

Elementary School in the US

G

Middle School in the US

H

A High School in the US

I

College/Associates Degree in the US

J

College/Bachelor’s Degree in the US

K

Graduate School

L

Profession Cooking School(U.S.)

Question 27 of 37

How do you earn a living? Please check one.

A

My income is a salary from my business

B

My income comes from profits made from my business

C

A part of my income is from my business the rest is supplement by my spouse

D

As of now, most of my income is from my full time job

E

Most of my income is from the business, but a small portion is supplemented by a part time job

F

A small portion is from this business and the rest is made up from other businesses/investments

Question 28 of 37

On average, how many customers do you get in a day?

Question 29 of 37

How and where do you identify employees to hire?

Question 30 of 37

How would you classify your financial resources available to grow the business?

A

I have the financial resources to invest and grow my business.

B

I have access to the financial resources to invest and grow my business

C

I do not have financial resources at all and I'm going to keep my business exactly where it is

Question 31 of 37

If someone advised me to invest in my business to learn the skills I need to win clients I would …. Please choose one.

A

Note that it is what any serious entrepreneur needs to grow a real business

B

Be intimidated, yet would do it since I am serious about my business

C

I would not able to invest because I cannot afford it at this time.

Question 32 of 37

How do you hear about us?

Question 33 of 37

What specifically appeals to you about working with our team?

Question 34 of 37

What training did you have, if any, prior to starting your business?

Question 35 of 37

What are your duties?

Question 36 of 37

If you could wave a magic wand and have your biggest challenge around Customer Satisfaction disappear, what would it be?

Question 37 of 37

If you waved a magic wand and solved your biggest challenge around Customer Satisfaction what would that do for your business?

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